Using these features tied in with the added user interface and functionality within incadea’s Digital Sales Workplace and Omni-Channel solution we are delivering a fully modern and feature enhanced user experience with added features for both the OEM and the Dealers.
Transform customer information into clear, actionable knowledge thanks to deep analytics and respond quickly to changing customer preferences and emerging market opportunities. Initiate, track, and close sales consistently and efficiently with workflow rules that automate sales stages, lead routing, notifications, and escalations.
Timeslots are offered dynamically, based on selected location, vehicle, services, availability of the service advisors and workshop capacity.
Upon confirmation, incadea.dms automatically creates Scheduling Order containing all selected services and reserves resource capacity in the Web Service Planner.
Our solution is also certified for Daimler Online Appointment Booking (DSDbook).