International Software Solutions for Automotive Retail and Wholesale

AUTOMOTIVE RETAIL SOLUTIONS

Our suite of software solutions is based on Microsoft technology and support all key business processes for dealerships, dealer networks, and tire and service workshops.

Digital Sales Workplace

incadea’s Digital Sales, CRM and Marketing solution platform, are designed to help automotive businesses easily embrace a digital strategy covering the entire customer journey.  Linking all physical and digital touchpoints to ensure a seamless customer journey (walk in, social media, e-mail,…). 

Within incadea.dms OEM integrations exist as make layers with deep layers of functionality for the automotive world. 


Using these features tied in with the added user interface and functionality within incadea’s Digital Sales Workplace and Omni-Channel solution we are delivering a fully modern and feature enhanced user experience with added features for both the OEM and the Dealers. 

Transform customer information into clear, actionable knowledge thanks to deep analytics and respond quickly to changing customer preferences and emerging market opportunities. Initiate, track, and close sales consistently and efficiently with workflow rules that automate sales stages, lead routing, notifications, and escalations. 

Online Appointment Booking API

Our new Online Appointment Booking API provides seamless integration between OEM, dealer or 3rd party online booking systems and incadea.dms workshop capacity management.

The API covers the complete booking process: finding the nearest dealer, selecting desired services, picking free timeslot and the final appointment confirmation.


Timeslots are offered dynamically, based on selected location, vehicle, services, availability of the service advisors and workshop capacity.

Upon confirmation, incadea.dms automatically creates Scheduling Order containing all selected services and reserves resource capacity in the Web Service Planner.

Our solution is also certified for Daimler Online Appointment Booking (DSDbook).

Web Service Planner, our web-based application designed to increase usability and flexibility for workshop planning

One screen fully integrated with incadea.dms for:

  • Scheduling jobs by teams/qualifications
  • Assigning resources
  • Booking mobility vehicles

AUTOMOTIVE WHOLESALE SOLUTIONS

Our wholesale automotive solutions address the unique needs of national sales companies of global car manufacturers and independent vehicle importers.

Importer Management
Business Intelligence